Refund policy

1- Costumes and Costume Accessories can not be returned but can be exchanged within 1 day of purchase.
2- Masks can not be returned nor exchanged.
3- Party supplies can be returned within 1 day of purchase and can be exchanged within 3 days if purchase.
4 - No return or exchange for balloons.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at care@partyexperts.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@partyexperts.net.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.